FAQ
How long will it take for my order to arrive?
All orders typically take 2-5 business days to be fulfilled and 3-5 business days for shipping, unless stated otherwise as "pre-order or backorder" on descriptions of the product page. Should an order exceed 7 business days without fulfillment, customers may reach out via email for assistance.
What are your returns and exchange policy? Do you provide refunds?
All sales are final and non refundable.
Exchanges are accepted within 5 days from the date customers receive their parcel, limited to sizes within the same design and colour only, subjected to sizes availability. (Provided if they meet the below exchange requirements). However, exchanges for different products are not permitted and refunds are also strictly not available for any purchases, unless customers receive a defected/faulty item. Sales & promotional items are strictly non-exchangeable/refundable.
For exchanges, kindly inform us within 48 hours upon receiving the parcel.
Backorder items are strictly non-exchangeable, non-returnable, and non-refundable, even in the event of unforeseen delivery delays. Please understand that backorder items may encounter unexpected delays due to various factors.
What if the item I receive is faulty?
We check each and every item thoroughly before packing all orders to avoid inconveniences and disappointments as much as we possibly can. Loose threads, slight colour discrepancy in the product & variances on screen, minor stains/marks due to the nature of fabric are not considered faulty. Floral embroidery and print arrangements are different on every apparel and this is very common in most garments (as they are cut from different sections of the fabric0. Hence this will also not be considered as faulty too.
However, should you face any other problems or questions with your purchase, please reach out to us the instance you receive your parcel and we will reply within 72 hours. Defective items will typically be exchanged for a new piece of the same size and design. If the product is not available in stock, store credits will be provided, which will remain valid for one year.
Exchange Requirements
To be eligible for an exchange of a product, it must be returned in its original condition : unworn, unwashed, unaltered, odorless, and with tags intact. Items cannot be washed or soaked, as any indication of colour run due to this reason will result in the items being declined for exchange.
Returns can only made one time per order number.
Sales & promotional items are strictly non-exchangeable/refundable.
Returns which fail to meet the criteria outlined above will be rejected and forfeited.
Return & Exchange Instructions
- Contact us via email at “Contact Us” page or Instagram DM and state your reason of exchange.
- Wait for a reply before mailing the item back to us.
- Once we confirms your returns, we will then provide you with details and address to return the item. Returns can only be made via courier services, no drop-off options available.
- We will inspect the returned item once it reaches us and if they meet all the above mentioned terms & conditions, we will proceed with your exchange and dispatch your parcel within 5 business days from the date of receival.
- Customers are responsible for covering the cost of returning items to us (please choose a reliable courier service provider to ensure the item gets to us safely, it is customer's responsibility until it reaches us) and for the subsequent shipping costs incurred when sending exchanged items back to them.